SATISFACTION GUARANTEE

Cookies, etc. is committed to packaging our cookies, made from family recipes, fresh out of the oven. We guarantee they truly will be baked only hours before being hand-delivered or shipped via FedEx from Clear Lake. Every effort will be made to ship by the requested date or the closest date that falls on a Monday, Tuesday, Wednesday or non-holiday. However, we cannot extend our guarantee when we have been given an incorrect shipping address, or, if after being notified of a delivery, the party receiving the cookies fails to pick them up in a timely manner. We will accept responsibility if, through our mistake, we ship an incorrect item, Cookies, etc. will immediately reship or credit your card account.

Please contact us within 14 days of receipt of shipment to discuss any breach in customer service.

E-mail us:
customerservice@cookies-etc.com

Cookies, etc.
217 Main Avenue
Clear Lake, IA 50428
641-357-1060

Cookies, etc.
2801 Grand Avenue
Ames, IA 5001
515-663-2211

PRIVACY POLICY

We understand you may have concerns about using your credit card to purchase online. We pledge to make your shopping experience secure and as uncomplicated as possible. By utilizing Secure Socket Layers (SSL) encryption or encoded technology, we are able to keep your personal information safe.

All of your ordering information including name, address and credit card number is encrypted or encoded using a secure server. Your credit card and billing information cannot be read as it travels to our ordering system. In addition, we pledge never to sell, loan or rent any of your order information to a third party. Period.

Cookies, etc., as is common in most websites, uses a technology called cookies–not to be confused with the kind we bake! Of the two “flavors” of cookies, Persistent Cookies or Session Cookies, our website only utilizes Session Cookies, which temporarily store encrypted or encoded information you have provided. Session Cookies disappear after completing your order and you either close your browser software or turn off your computer. This is the technology that allows us to process your information securely but only during your transaction.